Refund & Return Policy
We offer a 10-day return policy*, allowing you to return
your order for an exchange or a refund. Please keep in mind that you the
customer are responsible for all returned shipping costs. Returned items that
are not brand new and in the original factory packaging are subject to a 10%
restocking fee. Unless the item was defective, you are responsible for
returning the item(s) back to us. Orders that originally qualified for free
shipping will be refunded less the original cost for us to ship your order.
To start the return process, please call (213) 973-9948 or
email [email protected] to receive return instructions. You will receive a
Return Merchandise Authorization (RMA) number that is required to be written on
the outside of the box.
Requesting a Return.
If you wish to return an item for a refund:
Step 1. Contact us at (213) 973-9948 or send us an email to
obtain a return merchandise authorization (RMA) number. To [email protected]
Step 2. Package your return well to avoid breakage during
transit. Include your completed return form and write your RMA number on the
Outside of the box. Any returns that are received damaged due to lack of proper
packing will not be refunded.
Step 3. Ship the package back to us, insured, with a
tracking number to the following address:
Atlas Levy Sewing Machine
Attn: Returns Dept
1733 S Los Angeles St
Los Angeles, CA 90015
When we receive your return, it will be inspected to verify
its condition. If your return is deemed in new condition, a refund will be
issued to your original method of payment. Please allow for 7-10 business days
for refund to reflect.
REQUESTING AN EXCHANGE
If you wish to return an item for an exchange:
We are happy to assist you with locating the correct item
for your exchange.
Step 1. Contact us at 213-973-9948 or send us an email to
obtain a return merchandise authorization (RMA) number.
Step 2. Package your return well to avoid breakage during
transit. Include your completed return form and write your RMA number on the
Outside of the box. Any returns that are received damaged due to lack of proper
packing will not be refunded.
Step 3. Ship the package back to us, insured, with a
tracking number to the following address:
Atlas Levy Sewing Machine
Attn: Returns Dept
1733 S Los Angeles St
Los Angeles, CA 90015
After we receive your return, it will be inspected to verify
its condition. If your return is in new condition, your exchange will be processed,
and the new product will be shipped out. We may contact you if we need payment
information to charge any difference. If a partial refund is required, we will
issue the refund using the same method of payment that you originally used.
REQUESTING A REPLACEMENT
If you received a damaged/defective product:
Step 1. Send us an email or call our Customer Service Team
at 213-973-9948 and let us know about the issue. We always ask for photos of
the damaged package and product to speed up the claims process.
Step 2. We will mail you a prepaid return label. Once the
product has been inspected, we will send out a replacement at no cost to you.
If the item is deemed not damaged/defective during
inspection, a 10% restocking fee will be deducted from your refund. Orders that
originally qualified for free shipping will be refunded less the original cost
for us to ship your order. We do not provide any prepaid shipping label.
Customer is responsible for shipping back the items safely well packaged and
insured.
If we mistakenly shipped, the wrong item:
Step 1. Send us an email or call our customer service team
at 213-973-9948 and let us know about the issue. We always ask for photos of
the mistakenly shipped product so that we can correct the error and ship you
out the correct product. We will email you a prepaid return label and ship you
the correct item right away at absolutely no cost to you.
Step 2. Package the product that you are returning with
proper packing materials to avoid breakage. Please make sure to include all the
original packaging, tape it up and put the prepaid return label over the
original shipping label and give it to your mail carrier.
You must contact us within 15 days of receiving your order,
so we can quickly resolve this issue for you!
If the package was lost by the delivery company:
If your tracking number indicates your package as delivered,
Atlas Levy Sewing Machine is no longer responsible for the package.
Step 1. Contact the delivery company directly to attempt to
locate your package.
Step 2. If the delivery company cannot assist in the
recovery of your package, send us an email or call our customer service team at
213-973-9948. We can attempt to open a dispute with the delivery company.
You must contact the delivery company BEFORE contacting Atlas
Levy Sewing Machine. Once a package is handed over to a delivery company it is
no longer the responsibility of Atlas Levy Sewing Machine and any attempt to
locate your lost package is done as a courtesy to you, our customer.
NON-RETURNABLE ITEMS
Any item without original packaging, items damaged by you or
deemed in not new condition, indicated as non-returnable in the product
details, special order items, opened software and designs, LED/LCD panels and
circuit boards are not eligible for return, exchange, or refund.